Patchs, Online GP Consultation - AI Triage and Workflow

Online GP Consultation

Patchs

Our next generation online consultation and communication system, Patchs, is built on three evidence-based principles designed to make it simple for patients to contact their GP.

Key features:

Clinical system integration
Video consultation
Demand control
Language translation
Customisable questionnaires
One-click federated working
Telephone assistant
Bulk and ad hoc two-way patient messaging including attachments

;

A rich, diverse customer base

How our Online GP Consultation solution, Patchs, will benefit your business

Optimised Efficiency

Seamlessly integrate 2-way messaging, demand management, and AI-powered workflows and care navigation to streamline operations and enhance productivity.

Accessible Care Delivery

Effortlessly communicate with all patients, regardless of language barriers or accessibility challenges, through automated translation and a voice recognition-powered Telephone Assistant.

Uncompromised Safety

Enhance your practice's ability to triage patients safely with Patchs UKCA-marked Class I AI-as-a-medical device.

Why work with OneAdvanced?

We have deep sector knowledge baked into our products.

Our team has developed this sector-leading software from the ground up.

Our experts understand your problems before we find a solution.

We need a single solution, and OneAdvanced have delivered.
Kelly Vines, Practice Manager and Partner, Heywood Middleton and Rochdale Clinical Commissioning Trust

View case study

Nurse and patient talking in hallway of hospital

Features and benefits

Integration
Tried and tested processes
All-in-one solution
Artificial Intelligence (AI) triage and workflow
Patient messaging
Reduce health Inequality
Regulation
Advanced analytics dashboard
Signpost AI

Integration

Our Online GP Consultation software, Patchs, can bring practices and their patients closer together.

Benefits of this feature

Our solution makes your life easier through seamless integration with your existing clinical systems
Is designed to work with your clinical systems, automating tasks to reduce manual effort
Deep integration with key clinical systems e.g. EMIS and TPP

Tried and tested processes

We know that GP practices hone their processes over time. Our Online GP Consultation software is designed with this in mind and can be customised to suit your needs.

Benefits of this feature

Open ended questions help maintain the conversational feel of a GP consultation
Free text responses allow patients to use their own words
Appointment scheduling provides a similar process to traditional appointments
Maintains a continuity of care
Spread demand to match your capacity

All-in-one solution

Our Online GP Consultation software provides all the functionality required by a GP practice to provide the best care to its patients by improving communication and visibility.

Benefits of this feature

Improved communication through bulk and two-way messaging allows a direct back and forth conversation, keeping the patient in the loop
Built in video consultation provides a greater continuity of care
Translation to 30 languages helps break down barriers to care
Customisable questionnaires allow you to collect the information your clinicians need
Increased visibility by having everything in one place reduces data silos and duplication of data entry

Artificial Intelligence (AI) triage and workflow

Our Online GP Consultation software, Patchs, can streamline your processes through Artificial Intelligence which completes tasks for you to reduce your workload and increase patient safety, helping you work faster and get time back to spend caring for your patients.

Benefits of this feature

Online GP Consultation, Patchs AI, is a UKCA marked Class I Medical Device registered with the MHRA
Urgency AI flags urgent and emergency requests to allow you to prioritise triage
Assign AI automatically assigns cases to the most appropriate members of staff, saving you time
Face-to-face AI highlights patients that may require in-person consultation so appointments can be booked immediately
Topic AI asks patients to complete symptom-related questionnaires such as GAD-7 or PHQ-9 as part of their request for help

Patient messaging

Flexible and automated messaging templates help practices discover all the information they need to help deal with each patient request.

Benefits of this feature

Save time by sending pre-set messages from templates, in one click, ensuring messages are accurate every time
Create your own templates complete with scores and SNOMED codes of your choice
Gather the specific information clinicians require

Reduce health Inequality

Break down barriers of access to your practice with the use of innovative technology to ensure that all patients can submit requests into our Online GP Consultation software, Patchs.

Benefits of this feature

Translate into 30 of the most commonly spoken, non-English languages in the UK
Improves access and confidence for patients
Online GP Consultation, Patchs Telephone Assistant, allows patients who cannot access a computer to submit requests using telephone transcription
A dedicated phone line, reduces pressure on reception staff
Helping reduce inequality of access to all patients

Regulation

Our Online GP Consultation software can help you understand and manage the workload in your Practice by putting you in control of your patient demand. Allowing you to match it to your capacity so that you never feel overwhelmed.

Benefits of this feature

Demand control gives you the ability to manage incoming requests to an agreed level
Limiting the number and type of requests (clinical vs admin) patients can submit to a level you can deal with
Set staffing levels according to your demand
Never receive more requests than you can deal with

Advanced analytics dashboard

Get in-depth understanding of your demand and patient profile to set your your staffing level.

Benefits of this feature

Get the data that you need, when you need it with customisable reports
In-depth data can help you manage demand and spread requests over a timescale that suits
Commissioners can access the data they need, across their area
Supporting integrated care and federated working

Signpost AI

Manage your demand with capacity by signposting patients away from your practice when appropriate.

Benefits of this feature

Use Signpost AI to reduce unnecessary appointments
Deliver the appropriate care, at the appropriate time, in the appropriate setting

Let us help you choose

Have a question?

Speak to our consultants for personalised advice and recommendations.

CALL US ON:

0330 191 3730

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Ask us your questions and get tailored content to help you.

Onboarding Journey

The journey from your first contact until you are up and running and feel confident using our software.

01.

Challenge

We get a better understanding of you and your business to drive your onboarding experience towards success.

02.

Planning

We build a plan of action for your journey to go-live with due dates and owners.

03.

Journey

Working through the action plan with you, we ensure that you’re ready to adopt our Online GP Consultation software, Patchs.

04.

Destination

Congratulations, you’re live! Our Customer Success team makes sure that you are maximising your chances of reaching your goals.

01.

Challenge

We get a better understanding of you and your business to drive your onboarding experience towards success.

02.

Planning

We build a plan of action for your journey to go-live with due dates and owners.

03.

Journey

Working through the action plan with you, we ensure that you’re ready to adopt our Online GP Consultation software, Patchs.

04.

Destination

Congratulations, you’re live! Our Customer Success team makes sure that you are maximising your chances of reaching your goals.

Recommended Online GP Consultation resources

Health Inequalities in primary care whitepaper

This opinion piece features the input of three leading experts in primary care and examines how to address health inequalities through technology.

How does digital transformation in the NHS compare to other industries?

One of the most prominent changes has been the rapid expansion of digital capability within the NHS, such as the NHS app and the emergence of remote GP consultations; but how does its transformation compare to other industries?